FAQ
(Frequently Asked Questions)
General Questions
Payments Related Queries
Product
Quality Requirements
The
Order Process Questions
Shipping Questions
General Questions
I am not living in United States. Can i still sell my used product to MX123?
Right now, we are only accepting pre-owned product from the United States.
Is there any minimum order requirement?
Each sell order must be worth at least $20.00 anything less than that is not accepted.
Do you offer Free Shipping?
Yes, we do offer Free Shipping if you send us 10 or more
Dvds or Games. We provide you pre-paid shipping label. For info on our Free Shipping Policy go here
How does MX123 arrive at their prices?
We sell these used titles through our online and local store. The prices are derived from sales experience through these stores.
Payment Related Queries
Will you give me Credit or Cash?
We will give you cold hard cash (in the form of a check or paypal payment - your choice!) that you spend any way you wish.
How do i get the payment?
MX123 pays by PayPal
or by check via US Mail.
How long it will take to receive my shipment?
Please allow 1-2 weeks before we receive your shipment. Typically service with our U.S. Postal Service Return Merchandise shipping label takes us 1 week to receive the shipment. However, please allow 2 weeks for us to receive your shipment before emailing or calling us because this service can occasionally take longer.
When we receive your shipment, if you used our U.S. Postal Service Return Merchandise shipping label, you will receive an automated email from us that your shipment has safely been received.
How long does it take to get paid?
Please allow us up to 2 business days to process your shipment. If you did not use our free U.S. Postal Service Return Merchandise shipping label please allow up to 3 days. Your payment will be made by Paypal or your check will be in the mail (depending upon which payment option you chose) when processing is complete.
How do i use Paypal to get the money?
Paypal is the most widely used online payment system. If you do not have account with paypal, you can Sign-up for a PayPal account now. You can then specify your Paypal Email in your sell orders and we will transfer funds into that account. You will receive an email from Paypal when you get the money.
Back to top
Product
Quality Requirements
We only buy DVDs and Video Games which comply with our
quality requirements
Can i sell my CDs to you?
We currently do not allow
you to complete a CD sell order through
our website. However, if you have over 100 CDs,
you are welcome to email an Excel formatted
list of titles or upc's to purchasing@mx123.com.
We will review your CD list and email you a
price quote within 1 business day.
For what Game platforms and Language do you accept Titles?
Please note that we currently only accept United States/English titles for the following gaming platforms: Xbox, Xbox 360, Playstation, PS2, PS3, PSP, Nintendo GameCube, Game Boy Advance, DS & Color
What if my titles are rejected?
In case, we reject one or more of your DVDs or Games, MX123 will ship any titles that fails to meet our quality standards back to you at a cost to you of $2.00 for the first item and $0.50 for each additional item. Usually we attempt to repair discs that are repairable but if there are many discs in bad condition or artwork is irreparable, we will return the package back to you. If you don't want us to return such packages, you can add a note in your package authorizing MX123 to dispose of the package that fails to meet our quality guidelines.
Would you pay more for titles which have never been opened?
We pay the same price regardless if it is new or used since we are one of the highest paying sites on the net!
Would you buy Titles I bought from a DVD or Video Game club?
As long as we have the titles in the database, we will buy it. If not, we wont.
Would you buy Titles not found in your Database?
No
I am seeing multiple upc codes for my search item!
Some Items may have multiple UPC Codes due to product reissues by manufacturers. In that case, please check UPC code of your item and search by that UPC code. We will pay the amount that corresponds to the UPC of the item you ship to us. We suggest searching for your items by UPC and by title only if a UPC search yields no results.
Back to top
The
Order Process Questions
Can i send multiple orders in one package?
Yes,
You can ship both orders together in the same
box, but make sure you put both packing labels
in the box. Note: Each Sell order must be worth minimum $20.00
Can I sell multiple copies of the same dvd or video game?
Yes. you can sell to us multiple quantities of the same item but there is max limit for each title and the shopping cart will not let you sell us more then we allow for each title. So, please don't send us more items then what is listed in the shopping cart.
In case you want to sell huge quantities to us, please click here.
http://www.mx123.com/sell_broker.php
Back to top
Shipping
Questions
How do I ship
the products?
After completing Checkout process, you'll see a page with two labels shown on the page. One label is a packing slip, showing your address and a list of the titles you are shipping. The other is a pre-paid shipping label (presuming you sell us 10 or more items) showing your address as the From address, and our address as the Shipping address. Print this page twice - keep a copy for yourself, and cut out the labels for the shipment. Put the packing slip inside the box, and the shipping label outside.
For more information about our Free Shipping offer click here.
Back to top |
