1. Do you get your DVD's directly from the publishers?

75% of our inventory is new, however, to supplement our selection we are in the secondary market of buying and selling whatever titles we feel there is a market for. We buy from publishers when we can find a good deal on a DVD, but if we don't think we can sell it for less than our competitors we won't buy it. If you see something you like buy it fast! Once an item is gone, it's gone. We have no way of back ordering. Because we can combine our buying power of our wholesale, internet and retail business we have significant buying power.

2. New or Previously viewed?

All of our music CD's, books on CD, and memory cards listed on our website are new. Our used CD's are sold only in our retail store.

Our DVD's and video games listed on our website are 70% new and 30% used. Because studios often halt or limit the production on many DVD's for various reasons the only way to buy them is to purchase previously viewed DVD's on the secondary market. To supplement our selection of DVD's and video games and to reduce our costs we purchase some titles from the public. Our pricing is the same for new and used. If you order from our showroom in Woodbury, Minnesota and ordering 'new' is important to you, you will be able to hand pick our new titles. But if you are ordering from our website you can look at a products detail sheet to find if it is probably new or used. There is a high probability that this new or used designation is correct but you may receive used product even if you go through our website and only order new product. We encourage you to accept previously viewed DVDs or video games with your orders to minimize unavailability and maximize value. Many of these used titles are harder to find titles that are out of print.

3. How Used is Used?

We have a very high standard of quality on our previously viewed items. Our previously viewed items are in "like new" condition and reshrink wrapped, there are no rental store stickers, the original display case and artwork is also in like new condition and there are only very minimal scratches if any. Often our previously viewed inventory is mistaken as being "new." We stand by our previously viewed product as well as our new. Strict quality control keeps the defect rate to less than 1% for either new or previously viewed, so everything is 100% guaranteed. If you are unhappy with the condition of any of the items in your order we will give you your money back.

4. What methods of payment do you accept?

We accept Discover, MasterCard, Visa, money order, or cashiers check. You can also fax or mail in your order if you want. If you prefer to use Paypal email Customer-Support@mx123.com

5. Is my credit card number safe on the Internet?

Yes, it is safe because of the special encryption techniques used on our server is supports totally secure connections.

6. What if I want to check on my order?

E-mail us at Customer-Service@mx123.com with your order number and the complete name the order was placed under and the date of the order. We will reply within 24 hours as to the status of your order.


7. Are there any general terms and conditions?

DVD's 123 reserves the right to cancel any order with no cost to the customer or DVD's 123.

8. What do I do if I'm having trouble placing an order on the website?

Please send us a letter or email and include:

1. The exact nature of your problem.

2. The location on the order form where the problem happened.

3. The error message you received if there was one.

4. Your provider (ISP or online service name)

5. The browser you were using (Netscape, Internet Explorer, AOL, Etc.)

9. How much is shipping & handling?

For an answer to that question see the "Help" section from the main menu.

10. Do you have any type of return policy?

For an answer to that question see the "Help" section from the main menu.

11. What if I place an order and an item is out of stock?

Occasionally DVDs indicating as being available on our website will not be available for sale if the item has recently sold in the last 3 hours. If an item is back-ordered we will hold your order until all of the items are in stock before shipping to you. If we don't expect the item to be in stock in the next day we will ship your order minus the out of stock items.